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Grumpy Old Deafies
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Parliament: Deaf Telephone Access to the Dept of Children, Schools and Families
Posted: April 24th, 2008, 2:04pm UTC
Andy Reed (Loughborough, Labour) To ask the Secretary of State for Children, Schools and Families what provision is made for deaf people to access services provided by his Department through call centres. Kevin Brennan (Parliamentary Under-Secretary, Department for Children, Schools and Families; Cardiff West, Labour) The Department for Children, Schools and Families operates a telephone enquiry service that offers a textphone/minicom service for deaf people. We also accept enquiries by email, fax and letter. DCSF periodically contracts with suppliers to provide telephone helpline services to the public, usually in support of information campaigns; in such instances our contract stipulates that a textphone service should be provided. Source: Parliament: Deaf Telephone Access to the Dept of Business, ...